NO SERVICE

<p>16/03/2017</p> <p> </p> <p> </p> <p>To whom it may concern</p> <p> </p> <p>We had a problem with our Telkom line at -----------------------------------------, on the 27th November 2016 which they came to fix after a month; it worked for one day, and then stopped working, at the end of December 2016.</p> <p>After many calls and reports of the problem ( and cost to cell provider) and been told its not Telkom’s line fault but the modem or provider, and after buying a new modem , having it Tested at my sons place which is four houses away (where it works but not at our house) and testing his modem at our place ( also not working) but works at their place to be told we will be charged for the call out.</p> <p>This problem has now been going on for 4 months.</p> <p>Telkom says they will credit the monthly fee back the next month but why debit it in the first place if it’s not fixed.</p> <p>Please cancel this line as we will not be paying for services not rendered, and problems that Telkom cannot resolve , we will rather look for another service provider – Neotel as we have in the office with no problems.</p> <p>Please cancel this with immediate effect as the debit order will be stopped and please remove your line.</p> <p> We are tired of all the promises and Telkom not answering there calls and Technicians who show up to do the job and know less what we do.</p> <p> </p> <p>Regards</p> <p>Vic ------------------</p> <p>------------------------</p> <p> </p>