No service

<p>I have been logging adsl faults for 5 months now. I had Telkom technical staff or sublets at my home to do their usual. Reset or change port or test lines and filters but nothing works. I even paid for a outside technician to come and test the Telkom repairs. Telkom sends an sms to clear the fault and as soon as i get the sms i get my line tested by my technician. Same story as i reported many atimes, earths, snr low 6 and the internet disconnects alot and nothing they do fixes this problem. I have cancelled my showmax as i can not even stream a simple movie in sd as my 4mbps line buffers every 15 seconds with nothing else connected to the modem. I had to buy extra data because my son downloaded updates for his sony ps3 that shows ******* data due to unstable isp. I just keep on reporting and found that nothing gets logged on your callcentre systems and technicians cant even answer a simple snr question and they simply clear the fault without talking to a person. Finally i spoke to someone that actually listen to me in the callcentre last week. He arrangend that a technician make an apointment to come to our house last sunday. The technician phoned me just after 8 in the morning and said that im on my way out but he can come at 11. He cleared my fault at 12 without coming to my home. Without calling me and letting me know he is going to be late. I had to phone the callcentre to find out where he was and why he cleared my fault. She told me that he is on his way and accidently cleared my fault. The technician never arrived and at 4 Telkom phoned me to ask if the fault was sorted out. I told him that i just lost R2500 due to this technician not making his appointment and i lost income staying at home due to keeping my part of the appointment. I asked to be called back by a manager and nothing happened. Complaint lost like all the others. A technician phoned me monday at 10 to get into my home as they are standing there. No apointment. So i phone my son to open up for them as he is at home working. So after they left i spoke to him to only find out that my home and its contents was all the technicians asked about. How many televisions are there, how many pvr decoders, how many laptops. Where does your dad keep his gun and where is the safe. What time do usually go out? I reported this to telkom swearing and asking for a manager to talk to. Nothing but nothing happened. My son send me a picture of one of the men which he recognised by name on facebook. I forwarded all this info to telkom on there twitter account and no one contacted me. I have send emails after email and chatted online and over the phone but telkom dont log nothing and just clear faults. I reported them as ******* for taking my money and not delivering on service on there ***** line. I asked for a call back from sales department as you wait 45min for them to answer your call. I wanted smartbroadband as adsl does not work. No call back at all. I asked about cancellation on my contract, no i must pay penalties. So now i am informing all telkom customers. Please be carefull about staff or sublet staff of telkom. Some of them come to investigate your home and are not there to fix your faults. This is my expieriance i had this past 5 months. Dont trust any of them. I lost close to R6000 due to isp data loss(buying extra data) Paying for outside help due to telkom lying on repairs. Earth fault on leg A. Snr low causing unstable connection. Appointments being missed and my customer leaving and i lost R2500. Who is going to cover my losses? I ask daily on when managers are going to phone me and i only get ref numbers. No solutions for me.</p>