aS
adel S

1 reviews | Active since May 2015

01 Mar 2017, 16:43

NO SERVICE

<p>Its been a while now sence our landline is not working.</p> <p>I have send sms'es to a self service nr of telkom wich the service sould be faster than normaly.</p> <p>On the 26 Febuary 2017 I have send an sms ,on monday 27 feburary time 15:02 I recived an sms that states that the fault was in the hands of there technical repair division. At 19:17 i recived a nother sms stating the fault was restored. The faul WAS'NT RESTORD.</p> <p>No one phoned me on my cellphone or even came to my fathers house. The line wich we use connect to 4-5 diffrend telephone lines. Non of these phones is working.</p> <p>We also live in a area wich there is no cellphone signal.</p> <p>Just to be clear this isint the first time that this is happening.</p> <p>Its alwys the same problem over and over again,and now we all are realy fedup with the service that is given to us. I want this fixed not later than Fryday the 3 March 2017.</p> <p>We pay every month the rent and use our own electrisity for the phone, so as from today we are NOT going to pay a cent for the rent and would like a refund on the rent as from Desember 2016 until now.</p> <p>This is unacceptable client service I request that you see this matter as an emergency and our lively hood is dependent on a telephone</p> <p> </p> <p> </p> <p> </p>

0
Replies (6)
Telkom
Telkom's reply02 Mar 2017, 10:48
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

aS
adel S's update03 Mar 2017, 09:05
Reviewer Update

Good day,

Is there any feed back on the fault?

Regards

Adél

aS
adel S's update06 Mar 2017, 12:46
Reviewer Update

Good day,

I still haven't received any response on the above mention. The fault hasn't been fixed yet.

I want someone from head office to phone me immediately,or i will take this matter further.

aS
adel S's update09 Mar 2017, 14:43
Reviewer Update

Good day,

I guess there is no one working at or for telkom.

This is pathetic service , still waiting on a call for feedback on ********** 533.

This cant go on like this. No fees will be paid for this month or the next.

And If there's an accident and Mr Steenkamp cant call out for help i will held Telkom responsible.

Kind regards

Adél

aS
adel S's update15 Mar 2017, 08:27
Reviewer Update

Good day,

Thank you the phone line is working again.

Regards

Adél

aS
adel S's update15 Mar 2017, 12:07
Reviewer Update

Hi Garreth

What is going to happen to the rent for February and March as we haven't used the line a full month.

Regards

Adél Steenkamp