1 reviews | Active since Mar 2017

01 Mar 2017, 10:25

No service

<p>Bought a business in Feb 2016 and asked telkom to transfer the email account into our name. After multiple departments transferring us from one side to the other we finally found someone that would help. After giving the required info to this guy Dawid van Aswegen and his supervisor Sharon Cairncross things were supposed to be sorted out in July. In October nothing was sorted and I was told they will investigate and get back to me. In November I emailed them again due to them never contacting me as they promised. No response! Up until now they seem to be ignoring the issue. They have not contacted us since promising to investigate. We only have email addresses and was told they don't have phone lines we can contact them on! Really!?! </p> <p>As this is a business, we will lose lots of clients should this account be suspended when the previous owner decides to cancel the debit order for the email account. </p>

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Replies (1)
's update14 Mar 2017, 09:17
Reviewer Update

They were quick to reply privately with the following message on the 1st of March...


"Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is *********x
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn"

...And yet still not resolved!

Not even had contact from the so called relevant department.