No Service

<p>I have logged a fault online ref 1151CRK310117 on the 31st of January 2017. Till today 16/02/17 we have had no service. I have been following up via the call centre every week on the progress. On the 3rd of Feb 2017 someone came out and said the fault is underground and needs to be assigned to a technician. Today 16/02/17 contacting the call centre it is only been escalated! I have had no service for half of February but I received a bill for payment due on the 2nd of March 2017. Paying for a service that was not in use for half of February. How can this matter only be escalated today what about the technician that came out on the 3rd of February did he just not fwd this to revelant department!!!!!!!! Even though I spoke to someone last week also at the call centre that person has not bothered to escalate my matter! Today I was given this ref 956662 how long will this take? If the did not even do anything for the past two weeks. TELKOM is the biggest joke. Do the workers get trained not to deliver customer service!!!!</p>