NO SERVICE
<p>I am seriously disgusted in teh way Telkom treats its customer....no-one knows nothing at Telkom......I am not sure who at Telkom is brave enough to a provide Customer service.</p> <p> </p> <p>I reported a fault on 68CTZ230117…..it was closed, but line never worked. Called again on Friday, and was promised that someone will be in contact, which never happened. Yesterday, we contacted them again, and someone at the call center, just created a new fault, 37CTZ060217….I mean, this is ridiculous…..I have been without a line for two weeks now.</p> <p> </p> <p>Also, we app**** for another landline, and ask to have installed as a matter of urgency. We have now again requested the service on promotional code 4562. In the Name of Theolene Booysen</p> <p>Cell number ********** 769 and address 526 Cessna Avenue, Eersterust, 0022</p> <p>They promise to repsponds, or call back, but nothing happens.</p>
You see....that is teh problem, you guys keeps apologising, and never sort the issue. Your pepople on Facebook does the same, you send an email to escalations, and you dont get a response. You keep telling me that the fault is in teh hand of teh Tecnician, yet teh Technician never came. U shoudl understand, the 1st fault was logged on 23 Jan, and we are almost at 23 Feb. I woudl also suggest that you have a look at teh pole where the lines are coming from, becaue whenever it rains, i loose a line, and thsi is ridiculous. You must make sure that get refunded for my rental for January 2017, as i pay R599 per month, and as JAn had 31 days,I paid R19.34 per day in JAnuary, amounting to 9 Days out of Service = R174.06. So far, as at todays date, it is 8 days for February, and I pay R21.40 * 8 = R171.20........refund January so long, because you are quick to disconnect
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We ordered another line, about two weeks back, and teh lady said we will receive a notification, or an order number via sms, which never happened. When we eventaully called again, we were told we shoudl wait for teh SMS, whcih never came. Eventually, we got tired and contcated your no-use call centre again, and only then, the lady on the other side said the person who assited us in the 1st pleace, never placed an order. We eventually ordered and got the refrence number ********** 42....i cannot wait 21 days, becaue your people are ***********, i am sorry.......you have to sort as a matter of urgency.
You see....that is teh problem, you guys keeps apologising, and never sort the issue. Your pepople on Facebook does the same, you send an email to escalations, and you dont get a response. You keep telling me that the fault is in teh hand of teh Tecnician, yet teh Technician never came. U shoudl understand, the 1st fault was logged on 23 Jan, and we are almost at 23 Feb. I woudl also suggest that you have a look at teh pole where the lines are coming from, becaue whenever it rains, i loose a line, and thsi is ridiculous. You must make sure that get refunded for my rental for January 2017, as i pay R599 per month, and as JAn had 31 days,I paid R19.34 per day in JAnuary, amounting to 9 Days out of Service = R174.06. So far, as at todays date, it is 8 days for February, and I pay R21.40 * 8 = R171.20........refund January so long, because you are quick to disconnect
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We ordered another line, about two weeks back, and teh lady said we will receive a notification, or an order number via sms, which never happened. When we eventaully called again, we were told we shoudl wait for teh SMS, whcih never came. Eventually, we got tired and contcated your no-use call centre again, and only then, the lady on the other side said the person who assited us in the 1st pleace, never placed an order. We eventually ordered and got the refrence number ********** 42....i cannot wait 21 days, becaue your people are ***********, i am sorry.......you have to sort as a matter of urgency.
Still awaiting your Reposnse.
Still awaiting your Reposnse.
With regards to the bad service on faulty lines, please have a look at how many times this lines, as well as ********** 711 has been reported faulty. Can you not suggest another option, like a wireless landline, etc...please....
With regards to the bad service on faulty lines, please have a look at how many times this lines, as well as ********** 711 has been reported faulty. Can you not suggest another option, like a wireless landline, etc...please....
I cannot believe...someone called me yesterday, with regards to the wireless landline option, and my request was a call back, and nothing happened...till now.
Also, I received an sms this morning, stating that my faulty line will be fixed shortly, and shortly has now become longer....what are you guys doing, besides messing things up.....what can one do to get proper service?
Has my January fees been reversed as yet, for the amount of R174.06.....yislaaik nee man!
I cannot believe...someone called me yesterday, with regards to the wireless landline option, and my request was a call back, and nothing happened...till now.
Also, I received an sms this morning, stating that my faulty line will be fixed shortly, and shortly has now become longer....what are you guys doing, besides messing things up.....what can one do to get proper service?
Has my January fees been reversed as yet, for the amount of R174.06.....yislaaik nee man!
ARE U SERIOUS.....yesterday I received a message, saying that my new installaion will be done on Monday, 13.02.2017...now, i received another sms, saying that installation will take place some time in MArch.
U must be kidding me......you guys are really messing this up...deeper and deeper and very deeper......still waiting on my line to be fixed....still waiting on someone to contact me with regards to the wireless landline....i knwo that you guys are reading my postings...but you choose to ignore,,,,,
ARE U SERIOUS.....yesterday I received a message, saying that my new installaion will be done on Monday, 13.02.2017...now, i received another sms, saying that installation will take place some time in MArch.
U must be kidding me......you guys are really messing this up...deeper and deeper and very deeper......still waiting on my line to be fixed....still waiting on someone to contact me with regards to the wireless landline....i knwo that you guys are reading my postings...but you choose to ignore,,,,,
i am not sure whether my reviews are being read....as no responses. i have aksed fro teh wireless landlines, hoever, u just chose to ignore me...as previously mentione, a lady contacted me, who promised me that she will call me back in response to the wireless line......she never did...why is it so difficult to just talk teh truth...i mean....we have app**** for another line and this can alos be the wireless line....what is keeping you from assisting a customer
i am not sure whether my reviews are being read....as no responses. i have aksed fro teh wireless landlines, hoever, u just chose to ignore me...as previously mentione, a lady contacted me, who promised me that she will call me back in response to the wireless line......she never did...why is it so difficult to just talk teh truth...i mean....we have app**** for another line and this can alos be the wireless line....what is keeping you from assisting a customer