No SERVICE

<p>So I was sent an SMS that my case had been resolved, to please call them. Since when does this happen? Should they not contact the client? Anyway I spoke to one of their agents and she told me what I already knew, BUT still didnt provide me with an invoice that shows where the values come from , basically I have to pay for Janury Rx which is 35% more than what I normally pay, to top it off I have to pay for a service that I did not have during most part of the month, how can this be sorted out???!!!!</p>