1 reviews | Active since Jul 2022
No Service
<p>I called Telkom for a home land line at the beginning of November 2016. Telkom came to my property three times before they finally installed the lines on both sides of my walls.</p> <p>The line never worked to date which is the 3rd January 2017. They did however very conviently send me a bill both in November and December 2016. I did call numerous times and to date are waiting for service.</p> <p>When I queried the bill, they told me that if I dont pay the bill they will disconnect my service when the line comes on so I have to pay. And I will have to pay again for them to re-connect my line which never gave me service since the 23rd of November 2016.</p> <p>My last call was today but in December 2016 they did tell me they had to order and replace the underground cables.</p> <p>Their service is pathatic. When i tried to call several times after the line was installed their lines were constantly busy and I was asked to do an online complaint which didnt work. they sent me an sms to say sorry there was a problem and they are embarressed they could not help me.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical and Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical and Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
