NO SERVICE

<p>I am really unhappy with Telkom. I have a contract with Telkom which included a Huawei Mediapad 10 and 1 Gig data. In the second week of October 2016, I forgot the tablet at a hotel while on training and thought that it was ******. In an effort to avoid unknown costs, I asked Telkom to block the account which they did. I found that the hotel had kept the tablet safe and handed it back to me the second day. I then asked Telkom to reactivate the account and was told that I will have to do a SIM swap at a Telkom brnach. I went to Telkom in Menlyn and a lady who was assisting said there is no need to do a SIM swap as I still have the original SIM card, she called the Head Office or Call Centre and explained the situation and someone on the other side said the service will be restored in 48 hours which didn't happen. I called the Telkom Call Centre on 10210 and spoke to Simphiwe who said there is nothing she can do on her side that I need to go back to a Telkom branch for a SIM swap. I went to Telkom Kolonade on Saturday the 10 December 2016 and a lady said this is something that needs to be resolved by their technicians because the system does not allow her to even do a SIM swap - the option is greyed-out (she even showed me). She said she has sent an e-mail to their technicians for further assistance. I am really disappointed because it doesn’t look like anybody is knowledgeable on how to assist me and I am really unhappy because I am paying a subscription every month but am unable to use the tablet or data on the account. Please help it's been two months now.</p>