No service

<p>We reported the fault on the 30/10/2016. We received an sms with a fault number and were told the matter would be resolved within 5 days. Today is the16th and nothing has happened. All we have received is an sms that the matter is with the technical team and an SMS reminder to make payment. Are we really supposed to make payment for a service that we are not receiving. Are we going to be refunded for all lost time? </p> <p>Kindly assist. It's been 3 weeks now. Fault number 64CNZ301016</p>