No Service
<p>My LTE internet is switched off on the 10 October 2016. they said I have to pay R703 to get it reconnected after 48h. I paid directly, using the ref. number they gave me. I gave them 3 days and phones them. The person said no it takes 1 to 5 working days. After a week I phoned again and the next person said no it takes 7 to 14 working days. After 8 phone calles and 8 different people, and ive send my Proof of Payment to them, my internet is still off and every person gives me a different story. And just now when I phoned (2016/11/09) yet again, they said I own them now R1250. I have a clain number but that also is just a number with no service backing it. I was at Telkom shop at Kolonnade Retail park in Montana, and the lady just told me "Telkom is a big company, they can not help every single person!!!" Nice service...? Telkom is the worst client service I ever had to work with. My internet is still off and im sorry to say but I will not pay a cent for no service!!!</p>
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Moenieb.
Telkom Social Media Team.
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Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom rep**** a week ago and I receive a phone call insuring me that my matter is being handeled. Well its been a week, and still no internet... Whats being handeled then?
Telkom rep**** a week ago and I receive a phone call insuring me that my matter is being handeled. Well its been a week, and still no internet... Whats being handeled then?
And yet still no service being done. My internet is still disconnected. To anyone thinking of getting Telkom LTE internet, please reconsider and rather go to Vodacom, MTN, or Cell C. Yes you pay maybe +/- R40 p/m more but you'le actually have internet and aftersale services!!!
And yet still no service being done. My internet is still disconnected. To anyone thinking of getting Telkom LTE internet, please reconsider and rather go to Vodacom, MTN, or Cell C. Yes you pay maybe +/- R40 p/m more but you'le actually have internet and aftersale services!!!