1 reviews | Active since Sept 2010
NO Service
<p>Two weeks ago our landline and ADSL went down. We have reported it twice and followed up numerous times with Telkom and still have no service. The ADSL is intermittent but we still have no phone line. No one has come out but we get an sms to say that service has been restored!! It has NOT! We have reported it again!! All I ask is that they at least send a technician out!!!! This is rediculous!! We run a business from home and it is affecting our business! We urgently need Neotel or Vox in the area!!!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
So today I get ANOTHER sms from Telkom to say that service has been restored but my phone line is STILL down! When we called the call centre they argued saying that it was working!! We finally convinced them to call the landline number to check it and... they found it NOT working!! When is a technician going to actually come to site to see what the hell is going on!! This is beyond rediculous!! And then.... we get asked to rate Telkom's service!!! SERIOUSLY!? What service?!!!
So today I get ANOTHER sms from Telkom to say that service has been restored but my phone line is STILL down! When we called the call centre they argued saying that it was working!! We finally convinced them to call the landline number to check it and... they found it NOT working!! When is a technician going to actually come to site to see what the hell is going on!! This is beyond rediculous!! And then.... we get asked to rate Telkom's service!!! SERIOUSLY!? What service?!!!