FH
Fabia H

1 reviews | Active since Aug 2014

24 Aug 2016, 10:37

No service!

<p>I recently moved home and asked Telkom to move my landline and uncapped wifi to my new address.</p> <p>First issue: when I called to double check the date the technician would be coming, I was advised that the call centre agent who had first helped me had NOT in fact even captured my request and the reference number she had given me did not exist...this obviously caused delays.</p> <p> </p> <p>Now that I have movd, I have a BIGGER PROBLEM: the cabling technicians are apparently striking and cannot come to Morningside, Durban to fix a fault in the line so I am paying for a service that I despartely need BUT I am not receiving this service from Telkom and have no idea WHEN this will be fixed....PLEASE come and fix the line to the box in the road so that I can have internet again!</p>

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Replies (2)
FH
Fabia H's update25 Aug 2016, 06:32
Reviewer Update

Thanks Yazied, I have done this, let's see if Telkom sorts it out.

FH
Fabia H's update29 Aug 2016, 09:11
Reviewer Update

STILL NO RESPONSE or help from Telkom. Please escalate!