NO SERVICE

<p>Telkom service is past pathetic. I want to get the SmartBroadband Uncapped Wireless with Huawei B315 LTE Router for my private use at home. I went into a Telkom store in Clearwater mall on the 9th July. I was advice for this deal I can only apply online. So the Monday 11th July I went onto Telkom website. Phoned 10213 but after10 minutes I had to drop. So I made use of the call back service on the website. Nothing happened so on the 12th July I phone 10213 again and kept on holding. After about 12 minutes an agent by the name of Sibosiso assisted me to do the app online. After about 20 minutes the app was done and he advice I will get my delivery within 5 – 7 working day. I waited patiently. On the 25th July I contacted 10213 again as I have not received my device. I spoke to Nomzamo and she then inform me that Sibosiso’s system apparently bombed out on the 12th and they could not retrieve my number. She took my details and said they will retrieve the call and phone me back. If not they will phone me so we can do a new contract. Guest what…. I’m still waiting for her call back. So again on the 26th I phoned 10213 again and spoke to Chris. Every time I have phoned I could not speak to the previous agent. So I had to explain everything from the start again. Chris promised he will phone me back after he will investigate that side within ½ hour. For the first time after ½ hour he actually did. I was surprised. He then also advice they will retrieve all and get back to me… I’m still waiting for his call back. I knew the previous time was too good to be true. On the 27th I phone again and spoke to Fikile. She advise me that they can’t help me now on the SmartBroadband Uncapped Wireless with Huawei B315 LTE Router because they don’t have stock. I must wait until the 15th August. What a joke I app**** nearly a month back and now they want to tell me I can’t have it because of their mistake, this is unacceptable. I requested to speak to a manager because this is getting totally ridiculous. She advice Anita Dlamini will phone me back before end of business that day. Again I’M STILL WAITING. Please can a manger contact me urgently.</p> <p> </p>