gH
gerard H

1 reviews | Active since Mar 2009

11 Aug 2016, 20:42

No service

<p>Everyday the line goes off at 11pm until 8.30am I have reported it many times without resolution. The fault gets closed. The latest fault 29ctz020816 was closed after I was asked if the phone was working. Now the line is out of order all day.</p>

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Replies (2)
gH
gerard H's update15 Aug 2016, 14:10
Reviewer Update

I contacted your call centre and they said escalation codes start with 8. There is no knowledge of AI ********** . They logged 884252. It is not a general area fault so I don't know why its taking so long to resolve.

gH
gerard H's update28 Aug 2016, 14:38
Reviewer Update

The fault was closed as resolved and the line is still not working. Please give me Mr Maseko's email address to get a resolution