1 reviews | Active since Jun 2016
No Service
<p>I have been having terrible service from telkom. Firstly my I experienced interrupted services, where my line including DSL would be disconnect from between 6 and 7 in the evening to 6 and 7 in the morning. After logging numerous faults and complaints and this went on from Feb to April and was eventually resolved. Only to receive a bill for 2 months via sms not even statement or invoice for services. I then queried the bill and refused to pay a bill for services not rendered. A dispute was logged and I received no feedback at to whether it was resolved or not. May i again receive my bill via sms, and was then told if the bill was not paid my services would be disconnected. Firstly i received one month of uninterruped service, and I am again without any connection to my line and DSL. My line is completely non existant, ie no dial tone. I logged a fault again (20 June 2016) was advised there is no suspension on the line, but still no access to anything, internet etc. I have young kids at home that need to check in with me when they arrive home from school or if there is any emergency they have access to a telephone, and I am still not receiving emailed statements. I am constantly reminded by the agents at telkom that the last payment received was December, which is correct, but also they dont mention that i have had almost non exsitant service, and not receiving regular statements!! Please advise as to the problem, i am having endless problems with telkom </p>
It has now been a week since my post/and the fault that I have logged. I still have no dsl or telephone connection. No consultant from the billing team has called!! I am working from home and this is causing me to loose work, as well as having to spend extra money in order to get the little work that i am able to get hold of. On top of that I have my kids at home, with no telephone line, what happens in a case of an emergency, how do they get hold of me?? this is a urgent matter, and to be billed on top of all this from telkom, expecting full payments?? thus far this year i probably had 2 months of uninterrupted service. please advise as there have been no calls from even a technician as to when they will be attending to this fault.
It has now been a week since my post/and the fault that I have logged. I still have no dsl or telephone connection. No consultant from the billing team has called!! I am working from home and this is causing me to loose work, as well as having to spend extra money in order to get the little work that i am able to get hold of. On top of that I have my kids at home, with no telephone line, what happens in a case of an emergency, how do they get hold of me?? this is a urgent matter, and to be billed on top of all this from telkom, expecting full payments?? thus far this year i probably had 2 months of uninterrupted service. please advise as there have been no calls from even a technician as to when they will be attending to this fault.