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gerrit R

1 reviews | Active since Jul 2013

20 May 2016, 05:57

No service

<p>I still don't have any adsl at my new residence after almost 4 weeks since moving. When i phone customer support nobody is able to help me and they place me on hold for 15 minutes plus. Im studying through the post and i need my Internet to do my assignments. I haven't been able to do so for 4 weeks. Even my installation at my house looks like a mess. Wires came loose and are hanging from ceiling. I think its really unacceptable and poor service. I blame telkom if i don't succeed in my studies. Totally ridiculous. Will never suggest anyone to make use of telkom </p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply23 May 2016, 13:57
Official

Hi Gerrit van Rooye


Thank you for making contact with us again


This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is: SM233847

Regards
Luleka
Telkom Social Media Team

Telkom
Telkom's reply23 May 2016, 13:59
Official

Hi Gerrit van Rooye


Thank you for making contact with us and brining this to our attention.


This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.


Interaction ***


Regards
Keagan
Telkom Social Media Team