No service!!!!
<p>I am so frustrated to complain to telkom customer service about not receiving any service!!! I have filled all the requiered paper work twice in the last 3 months to activate my roaming and still nothing has been done, but each month Telkom is more than happy to take their monthly payments!!! I am in New Zealand at the moment and cannot use my Telkom mobile to contact people back home. I can't give confirmation for my online banking. I went to a Telkom store in Richards Bay KZN before I left the country to get my roaming set up and this was end of January. When arriving in New Zealand I switched on my phone just to realise there is no signal. Since then I have contacted customer service via email trying to activate it and I was told to phone them as they were not able to make international calls. I used a New Zealand number to contact them and was put on hold 3 times, after 14 min my call time ran out and nobody was able to help me. I sent an email threatning to close my bank account so they will not recieve any payments from me and less than 10 min later I got contacted by them. They asked me a few questions and then said they will send me the paperwork to complete and send back, I did exactly that and it has been almost a month since then and it is still not working!!!!!!!! I have sent emails asking for up dates but no reply.</p>
Hi rolanda-snyman
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM232680
Regards
Luleka
Telkom Social Media Team
Hi rolanda-snyman
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM232680
Regards
Luleka
Telkom Social Media Team
