No service!!!!!!

It has been almost a year since I started having problem with my Telkom line for internet. I have seen the technician once and was informed that the underground connector box is giving problems and needs to be replaced so I must keep on complaining until it is done. Almost a year now, still haven't been done. Got about 15 new reference numbers for the last three weeks. Every time when I phone I am told that the problem is sorted but I haven't seen the technician once. Internet disconnects an average of 80 times per day. I have to pay full price every month for basically a quarter of the service I receive. Then they also advice me of an unnecessary call out fee which I must pay if there is nothing wrong. Really this beyond pathetic!!!!