No service

I reported to telkom on 2016/04/08 that my internet service was no longer working. I was infomred later that said day via sms that the cause was due to cable theft. I received one call that day also informing me that telkom was looking into the matter. Up to this current date of 2016/04/19 the service is still down. When I phone telkom they cant even explain to me what the delay in fixing the problem is and have no idea when it will even be corrected. The damaged wire is visible down the street from my residence and it does not make any sense why a piece of wire cant be replaced faster. Even if they may be waiting for a wire that has been ordered why can a temporary solution not be found such as patching up the missing piece. telkom is forcing me to look for other alternatives such as Vodacom deals.