No Service

on the 18-03-2016 I called Telkom and did a Telephonic application for an ADSL line following which I had no other contact from Telkom I then called them to enquire the status of my application and was informed that they are not able to connect me to the exchange and that some work would need to be done in my area and that I might me looking at being connect around the 17 May. Today I get an SMS informing to pay a R700-00 deposit before my application can be processed and no-one in the call centre can give me an explanation as to why I have to pay a deposit and why I was never told this on the 18 March when I did the initial application. I then called the call centre again to try and speak to a supervisor so as to obtain more information but needless to say I was passed from pillar to post and was still unable to speak to a supervisor or manager. The saddest thing here is that no matter what service provider I go with I will still need a Telkom line installed and they just seem to be an organisation that is not interested in customer service and maybe they think this way because the have the telecommunications monopoly in South Africa. We need more and better service providers.