NO SERVICE!!!

I Logged a complaint on on the 5th of April 2016 because our line was very noisy. Since then, I have not received one sms or phone call from Telkom. I followed up again on Thursday and I was told a technician will be dispatched ASAP. <br> I got into my office this morning 11/04/2016 and now the phone line is dead and we have NO internet. Phoned Telkom again, no technician has been dispatched and no indication of when this will happen can be given. <br> I've been told to follow up again tomorrow for the third time. <br> Please could Telkom advise as to how we are suppose to keep a business running with all our communications down and absolutely no interest to fix this from the service providers side?