no service

my internet ( dsl) line has been broken from 29/3/16 i have reported it to telkom about 50 times, ever time they say its been escalated then again they are going to escalate the problem, ever time i phone i get a different reason < i am struggling to get anyone to help, they will just be sarcastic and drop the phone , today they said the faul is not escalated to a technician < when i phoned again they said < due to work load in the area it will still be very long before they can sort the fault out < please we work on a commission base no work no pay all the people are standing