NJ
Nicole J
1 reviews | Active since Jun 2015
31 Mar 2016, 16:21
NO SERVICE 843421
I LOGGED A COMPLAINT WITH THE CALL CENTRE WITH REGARDS TO ARE LINE THAT IS NOT WORKING FROM THE 16-03-2016 I HAVE NOT RECEIVED ANY FEEDBACK AND STILL OUR BUSINESS LINE IS NOT WORKING. THEN I GET TOLD THAT THEY WILL GET BACK TO ME BUT NEVER DO AND THAT THEY WILL MAKE SURE I GET FEEDBACK. AFTER 11 CALLS I HAVE FINALLY HAD ENOUGH OF PHONING TELKOM TO FIX THEIR SERVICE THAT WE PAY FOR MONTH AFTER MONTH. HOPEFULLY AFTER THIS COMPLAINT WE AS A BUSINESS WILL RECEIVE SUM FORM OF COMMUNICATION!!!!! CAN TELKOM PLEASE HAVE ANYONE FIX OUR LINE SO THAT WE CAN COMMUNICATE WITH OUR CLIENTS SOMETHING TELKOM NEEDS TO LEARN HOW TO DO!!!
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Replies (1)Telkom's replyOfficial
31 Mar 2016, 17:55Hello Nicole178,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM218957.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM218957.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Telkom's reply31 Mar 2016, 17:55
Official
Hello Nicole178,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM218957.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM218957.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
