NO SERVICE!!!!!!

I called in on Monday, 23 February 2015, and advised that I have a 10MB line but only getting 4 MB. I was then given a fault number, 1427CRK230215 and advised that it will be resolved in 2 days.<br> <br> I am now paying for a service that I am not receiving and to top it off also found out that I am being billed wrong. Also logged about 2 weeks ago but as usual no customer service at all. <br> <br> Its now Thursday the 26th February and now I don't have any service. I am currently on the phone, on hold for the last hour and a half and counting but still no response!!!!!!<br> <br> Absolutely pathetic service.