jG
jane G
1 reviews | Active since Mar 2009
15 Apr 2016, 05:39
No service - 7 days and counting (adsl and line)
It is now 7 days without adsl and telephone service. Technician came out and we were told it's a cable problem and that 600 lines were down in the area. No sign of Telkom cable guys yet. How long are we going to have to wait for 600 lines to be repaired and how did this happen in the first place????? Looking forward to a HUGE credit on my account for interrupted services.
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Telkom's replyOfficial
15 Apr 2016, 07:28Hello tiny1950,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. The pending fault reference indicates that the cause is in fact 200 pair underground cable ****** and has been reported to our cable division, No ETA as yet and credits will be allocated automatically once the open reference has been closed. We do apologise for the inconvenience.
Interaction ***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. The pending fault reference indicates that the cause is in fact 200 pair underground cable ****** and has been reported to our cable division, No ETA as yet and credits will be allocated automatically once the open reference has been closed. We do apologise for the inconvenience.
Interaction ***
Regards
keagan
Telkom Social Media Team
Telkom's reply15 Apr 2016, 07:28
Official
Hello tiny1950,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. The pending fault reference indicates that the cause is in fact 200 pair underground cable ****** and has been reported to our cable division, No ETA as yet and credits will be allocated automatically once the open reference has been closed. We do apologise for the inconvenience.
Interaction ***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. The pending fault reference indicates that the cause is in fact 200 pair underground cable ****** and has been reported to our cable division, No ETA as yet and credits will be allocated automatically once the open reference has been closed. We do apologise for the inconvenience.
Interaction ***
Regards
keagan
Telkom Social Media Team