no service

I've asked for a telkom landline a month ago. One person phoned me and told me they would come around the next week thursday, which they didn't, and since then i've had no feedback whatsoever. The times i phoned i got passed around until i eventually reach the \technical department"who can't \""put me through\"". The reference number i got assigned with my first call doesn't even exist! I was hoping to use this line over december and we're already one week in. """