No Service

I have been trying to get feedback since 09:00. Called waited 30min gave up. Called again later waited 30min and gave up. Called 10210 again and finally got through. Got told to phone 10213. Called waited another 20min got told to phone 081180. Phoned them only to get told no 10210 has all the details and I should phone them. Phone again forward 1hour get an answer and get the phone dropped in my ear. I app**** for a mobile 08/11/2015, money got deducted from my account 11/11/2015 and still no delivery or refund as promised. The next call I make will be to consumer protection and ICASA. Is it really that hard just to press a few buttons and give me an answer. I emailed sales and no reply. Went to Facebook got told I will get a call back. Still waiting. Even used the online chat and got told I will get a call back.