NO SERVICE

In Jan callers to our office ***) complained that we do not answer our phone. We noticed that it rings from outside, but does not ring in the office & when any tried to send us a fax on *** it would ring on the switchboard and not be transferred to the fax. Theline was also noise. I sent fault report to Telkom for both numbers on 27th Jan *** and 956CRZ270115. On 29th technician came, looked briefly at a plug on the wall, said he was going to the pole to take a look. When I opened the gate for him to walk to the pole, he got in his vehicle and left. I received an sms to say the fault is restored. IT WAS NOT. I got sms survey to rate the service and I made it clear that I was unsatisfied. At the end of the survey I was sms'd that Telkom would call me - they never did. I re-reported the fault on 10th Feb *** and was sms'd 38 minutes later that the fault was restored. Nobody had been here! I called10217 spoke to operative who again reported the faults under 661CRZ100215 and 666CRZ100215 . I had the fault escalated on 17th and a technician came on 18th and told colleague line is working. I got sms to say fault restored. No line is working