No Service

I reported our landline fault on 9 November 2015, reference 59CTK091115. The next day I received an sms that the fault has been allocated to a technician. After hearing nothing I contacted the call centre on 18 November. I was advised that a technician attended at my property on 14 and 15 November. No technician was there. There was somebody on the property at all times. I was promised a manager would contact me. Nothing. This was escalated, reference 782685. I contacted the call centre again on 19 November where I was told that it is too soon to expect a call (???) and the agent could not tell me a manager would contact me. My contact number was again requested. I also asked that the job card be retrieved whereupon I was again told a manager would contact me and again asked for my contact number. When I asked if this was not noted the call was terminated.<br> <br> I am just wondering if technicians only work weekends to charge overtime rates as they are only visible over weekends.<br> <br> I am now fed up.