No Service

Good Day <br> <br> We recently moved to a new house, prior to moving we informed Telkom that we would be moving and that they should please prepare the ADSL line and have it ready by the 01st November 2015 and transfer the line on same date, after moving in, it was only to our discovery that this had not been done, we queried and they said that the infrastructure was not up to standard for the package we had selected, they then said they would have it sorted and sent someone out to the house, the guy whom came to the house then advised that there was an error with the underground cables, and assured that someone would fix it the next day, well we are now almost a week from such discussion and still no internet, when we queried with Telkom, they said that everything had been sorted and that our line should be working, however this was not the case, its taken them almost 2 months to transfer our line to our old house to the new one which is about three streets apart.<br> seriously people, how long does it take to get some answers or even just to transfer a line ?????