NO SERVICE

Hi <br> <br> Tried calling Telkom to move my line as we are moving went on the web site and logged it there received a message that Telkom will be calling me within 48 hours been a week now call logged on the 9 Nov 2015 today is the 16 Nov 2015, so I thought maybe they are busy let me call them, called them waited on the line for more that 30 min after witch they picked up the phone but no one to assist me, could hear them talking and laughing in the background but no one speaking to me, kept on the line for another 10 min with no help so I dropped the call and called again after another 20 min holding to get help the call was just dropped. Is Telkoms mission to lose all their clients if so can't they just pick up the phone and say F*ck off we don't need your business, then I will get a new ISP. this coming from a loyal customer I always over pay my account. if this is the case please pay my Account that is currently in credit back in to my bank account and I will get a new ISP.<br> <br> Thanks