NO SERVICE!

For more than a week we have been sending Telkom multiple fault requests and notifications as our fixed line is not working. I have even drove to a Telkom store two days ago to get the problem sorted out and escalated, but again there has been no attempt to fix or even contact me regarding the problems. We are losing business due to the company Telkom land line being down. The website is absolutely useless as the \Chat to an Agent"service is never available"