No service

My Business telephone lines was off for 5 days due to cable theft from Wednesday afternoon till Monday afternoon. It was then working for 1 day and off again. I logged a complain on the website on 27 October 2015 and NOTHING WAS DONE. It is now 5 days later and still no telephone!. The call centre is totally useless, I was on hold for 4 hours Thursday with no luck to escalate my complain. I can't run a business without telephone and would like to get it fix ASAP or will go alternative routes. Absolutely PATHETIC!!!