LF
Lynette F
1 reviews | Active since Aug 2014
18 Feb 2015, 16:32
No Service
2 weeks ago, my cell service was suspended despite being fully paid. I have spent over 15 hours on the phone with the call center and have spoken to 36 different people and NONE of them can assist<br> <br> According to them the cell phone contract that i have been using for 6 months now no longer exists. Managers like Sandile Ndaba claim to assist, only to pass the query on without any resolution in sight. Call center agents like Mandis Nobela feel that they can have an attitude and that they are doing me a favour. <br> FREE ADVICE: NEVER TAKE OUT A TELKOM contract
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Replies (1)Telkom's replyOfficial
18 Feb 2015, 20:19Hello Lynettef,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM90411.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM90411.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
Telkom's reply18 Feb 2015, 20:19
Official
Hello Lynettef,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM90411.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM90411.
We apologise for any inconvenience caused.
Kind regards
Telkom Social Media Team
