No service

I am utterly disgusted with telkom's service. First they close most of the branches in Somerset West, leaving us with only 1 in Somerset Mall, 2ndly I tried calling 10210 for help, to no avail, been on the phone for days trying to solve this issue, 3rdly, the online telkom chat is also not very helpful, no one ever responds.<br> I asked that a line (stated clearly for internet purposes) be installed at my house almost 2 months ago. They responded very quickly and told me a technician will be installing it on 16 October 2015. THat happened as planned. When I called my internet service provider to activate the service, I was told that it was just a normal line, not an adsl line. I called again and they said it will be active within 48hrs and I decided to take telkom's uncapped internet. until today it has still not been activated. I call and no one responds, i went to the shop in the mall, they said it will take 7 days, 7 days are passed now, still no internet. After I paid the R700 at the post office on the saturday, 17 October 2015, that they also requested. What now. What is going to happen with this internet. Will it ever be resolbved?