No service

I was looking at moving all telecommunications products over to Telkom. Their deals look very promising and wanted to move ADSL and cellphones (SmartHome, business and cellphone deals) over to Telkom. That is a combined R3000 I wanted to spend at Telkom pm. I have tried online applications a week ago (no response as yet). I went to the store on Monday, Wednesday and Thursday and the shortest queue was 4 people in front of me where helping 1 customer takes approximately 20-30 minutes. I also tried only chat, they only give me numbers to contact. Those numbers when you phone them at 10:00 in the morning says they are currently out of office hours as their office hours are 08:00 to ... Strange how 10:00 is before 08:00. The next day I tried calling multiple times and after 20 minutes on hold I put the phone. If taking out contracts with Telkom is is such a mission, imagine the service when they already have you signed up for 24 months....