no service

we bought a house in Claremont in August. There was a disconnected Telkom line which we had reinstalled with a new number after numerous attempts . Finally after 3 weeks we were given a new number. we then received calls looking for the previous owner of that number, asking for money. we don't know who that person is/was.<br> the phone line itself is not working, meaning we cant make any calls. we reported a fault. nothing has happened since then. we then receive a bill saying we need to pay outstanding amounts since July. Again we report this. we paid the monthly payment for September as this is the only month we had the line in our house ,even we never made any calls. we are still without a working phone and are now told it might take up to 6 weeks to be sorted.waiting in line is very time consuming and been given bad service is unpleasant and we are now thinking of moving over to another company.