No service

I waited in line for 2hours to get helped and then when i finally got helped the lady couldnt process my reqyest because she does not know the system. I was then told that i will not be getting my device the same day and have to wait 48 hours. It has been a week now and i am still waiting and nobody has even been in contact with me. I loooove the way telkom treats their new contract customers. Appoint people who can actually dp the job.