No service

I went to Telkom on Monday morning to apply for a LTE WIFI Router. They gave me an application form and requested bank statements, proof of address and ID. I went back with all the documents, and the guy told me they are off line. I must come back later. I went back just before 5. Still off line. Told me they will do it early the next morning. Went back. Off line. Went back the afternoon still off line. I am working with International clients and promised they will have WIFI. Telkom advertise what they don't deliver. If you can sit in that business and listen to all the customer complaints you can only come to the conclusion that they advertise all this great deals because they won't deliver. Why don't we have another choice for landlines as well in this country. We reported a problem on a line almost 2 weeks ago. Still waiting. Telkom advertise\ SA's most unlimited network. It a a lie. No service at all."