No Service

Good day, To whom it may concern

I have been with telkom for a while now and have even converted my family over to telkom, to my BIGGEST REGRET. Even though your products for mobile services are not bad at all I have to emphasis that there is absolutely no after sales service what so ever, together with no communication between the telkom outlets, consultants and the call center.

I have been to both the stores at Centurion Mall and even emailed to help resolve my current issues but have failed to get any response from either. The only good thing I can state at this time is that the staff at the outlets are friendly.

I have been trying to cancel the WIFI so as to upgrade to Fibre, which has already been done but not without any consequences I might add. There always seems to be some sort of financial issue pay this before that or before something gets done, which does not get done either way. This to me is just a money making scheme and failure to actually render a proper service to the people supporting your company.

It is clear that the interest of the supporters are of no value to you and therefore I have decided to cancel my services with telkom and would rather approach a different service provider that shows more interest in its customers. I now request that you kindly come and remove your property from my residence as soon as possible. If not I will remove it for you and place it outside the gate for you to collect.

I do however request once again that my Cellphone and Note Book, which I intend to keep, be separated from the WIFI account as requested previously and still has not been done. As for the WIFI and Fibre I will not be using this services any longer as of the end of January 2020. I will be looking for a more reliable service provider.

Kindly respond to this email

Regards Mr MJ Schoombee