No service

My telephone and ADSL line line stopped working on Friday, 4 September. I reported the fault on Monday, 7 September and received a fault tracking number (154CTK070915). On Friday 11 September I called the call centre (10210) and I was told that the fault will be marked as urgent, but as of today, Monday 14 September I have not heard from Telkom. I would like to know:<br> 1. Am i going to be compensated for the service that is not provided?<br> 2. Am I going to be compensated for the mobile data I had to buy?<br> 3. Am I going to be compensated for fuel and travel time seeing as I can't work from home while the service is down?<br> 4. How are my school age kids supposed to do research for their homework?<br> <br> Come on Telkom, get your act together!<br>