No Service

On Friday 4 Sept 2015 I phoned to report our phone line and ADSL is offline. <br> <br> On Monday the 7th I phoned again to have an update. They said we'd have a technician within 24 hours since we are a business line. <br> <br> I phoned again on Tuesday, they said they would escalate it so the technician would have to phone me and let me know what's going on. No contact whatsoever.<br> <br> I phoned yet again on Wednesday, saying it was escalated to the superior of the technician. Now it's the next Monday, so we haven't had phone calls coming into our business for over a week.<br> <br> Our neighbour has had no service for over 3 weeks, with the same issues.