No Service

Originally I reported our telephone line as crackling very badly on the 12th August - 378CRZ120815. I received a message that the fault had been repaired. It had not so I reported the fault again on the 26th August - 423CRZ250815. On the 31st August, I escalated the problem as nothing had been done. By now, we had no outgoing line although the odd call comes in, but is impossible to hear due to the crackling on the line. The escalation reference is 735227. I have since called on the 2nd September, 7th September - Lebo and the 9th Setpember - LJ in Cape Town, with no joy whatsoever. I have been promised calls and report backs, but nothing, not one damn thing. I am sick and tired of this. Fix it now!!!