No Service !!!

I reported my faulty line on 26th July 2015. It is now 14th August and after various attempts have NOT had any feedback from them at all. I went to the Hatfield branch for assistance and found the two ladies (on two different visits) to be the only people who tried their best to help me. They can only do so much from their side - they have escalated my request and tried to contact the technical department, with no response. They tried phoning the manager (no answer) and send e-mails to the department, still with no response ! I rely a lot on my internet services for important mail and sending of important documents, which I was not able to do for almost 3 weeks now !!! I am so sick of bad service from Telkom that if I had any other option I would not EVER make use of their services and most certainly NEVER recommend them to any person !!! This incident took place 2 weeks after I had to wait for 1 month and a week for them to install my new line. Well then again... I can not call it BAD service but rather NO SERVICE !!!