NO SERVICE

My mother called in with a fault on 17 July 2015. I have followed up numerous times. <br> <br> Every day this week I have called and been told that someone will contact her within 24 hours. Still no one has done so. Today I held for 1 hour, 12 minutes. I then got hold of one of the consultants, she said she would escalate the problem but that was all she could do.<br> <br> The turn around time should be 5 working days, it has now been 20 days with no response from Telkom. <br>