No service

Telkom complaint<br> After hearing discussion on radio about Telkom's attempts at improving its performance, I did expect more than the mediocre level of service I currently experience and for which I am paying. My problem began on 19 July when my 20 Gig Internet access data package from Telkom was used up. Telkom contacted me each day after that to offer me their 50 Gig package as an upgrade, which I accepted telephonically on 22 July 2015. I was told it would take 48 hours to install and that I would have Internet access by 24 July. Needless to say, even after long and frustrating calls to Telkom's 10210 help line, I still have no Internet access. This is frustrating because I have 2 daughters doing advanced studies via the Internet and I run an Internet-based business from home. The worst thing is that there is no other way to escalate and resolve the issue other than through Telkom's helpline. It takes at least 30 min before someone attends to you and it is a different person each time, which requires that the problem has to be explained over and over again and still nothing seems to happen. This level of service delivery is very disappointing.