No Service

I have app**** for an ADSL line and received an installation date 1 Month ago. No installation was done at this date and no feedback was given. I called the only number available 10210 after the lack of action and communication, the call centre could give no explanation or progress information, all they could do is give another installation date, 15 days later, no installing was done or feedback given on the second date. The call centre is still unable to give me any information, I apparently have to wait and hope that someone at Telkom might start to do something about this. This is extremely frustrating, the customer have only one number available to call and nobody at this number have a clue.