NO Service

My ADSL went down on Friday. I reported it on Friday. Now it is Monday and it has not even been assigned to a technician yet.<br> 3 days down = 10% of the month.<br> I will definitely declare a dispute regarding the months rental of the adsl line. I will deduct a percentage equal to the amount of downtime.<br> Over the weekend I phoned a number of times to find out what is going on. The people at customer care center need to be trained on many issues , one of them being consistent with the feedback that they give the customer. The second one is that they must know what to do to see what is going on.<br> WHEN DO YOU THINK MY FAULT WILL BE FIXED AND WHEN DO YOU THINK THAT I WILL HAVE INTERNET AGAIN