No service

Your ***. I reported on the 22nd of june that I had no land line, fax or ADSL line. You acknowledged the redceipt of my report. Since then I have heard nothing from yourselves even after having sent 3 emails on the your fault escalation page. Would it be asking too much for you have the basic decency to let me know what is being done to fix the problem. MANNERS DON'T COST ANYTHING. I would also be interested to know if this attitude and non delivery of service is considered the normal and acceptable working proceedures of telkom?